901 Advizers

Frances

Retiree

AT&T

University of Redlands, 1994
University of LaVerne MSLM

Main industry is telecommunications. Skills include call center management, coaching and training and marketing
Minds Matter

Minds Matter

Advertising, Communications & Marketing
Communication and Marketing
Business Management & Admin

Q1Career path

Customer Service

Management

Career Development

3:02

"I was going to college part-time, and then I had to get a job to support myself."

Q2Main responsibilities

Coaching

Marketing

Communications

1:40

"field marketing, which is sort of a combination of training and touting the current promotions to the field and also coaching the managers"

Q3Day in the life

Project Management

Teamwork

Communication

2:09

"one thing I loved about marketing was the fact that it was never a dull moment"

Q4Most important skills - role

Thoroughness

Meticulousness

Attention to Detail

1:48

"You have to dot i's and t's and review and have many sets of eyes looking at your product just in case something is missed by mistake."

Q5Favorite parts - role

Project Management

Teamwork

Results-Oriented

1:20

"I loved my team. We had just great relationships and great interactions and, um, so that was, and it was also something different every day."

Q6Biggest challenge - role

Communication

Executive/Leadership

Overcoming Challenges

2:02

"Preparing presentations to senior leadership is frustrating because they don't want a lot of detail, they just want the top line."

Q7Favorite parts - industry

Adaptability

Career Development

Technology

1:32

"that really afforded me the opportunity to change jobs, to always be fresh. I had like nine different jobs while I was at the company."

Q8Who thrives in industry

Problem-Solving

Communication

Creativity

1:20

"You gotta be meticulous, creative, a good listener, and not be afraid to express yourself."

Q9Wish known before - industry

Mentorship

Career Development

Networking

2:08

"you have to find someone to mentor you. The role of mentor should be somebody independent from your chain of command."

Q10Entry-level positions

Marketing

Entry-Level Positions

Leadership Development

1:30

"At&t has a pretty robust recruitment program. They go directly to colleges and recruit for roles in the company."

Q11Significant lesson - career

Ethics

Professionalism

Integrity

1:33

"If you have to ask if something is right, moral, or ethical, then it probably isn't."

Q12College ideas for success

Resilience

Persistence

Determination

0:39

"Don't give up. Just don't, don't ever give up. And those are skills that will serve you well throughout your life. So don't give up."

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