878 Advizers

Amy

Sr. Client Solutions Manager

FreeWheel, A Comcast Company

University of California, Irvine & 2011
UCLA, Anderson School of Management, MBA

Amy Chen, has over 12 years of work experience in providing customer success, managing cross-functional teams, executing strategies and across industries including financial services, media, and tech.
UCLA Anderson

UCLA Anderson

MBA
Arts, Entertainment & Media
Sales and Client Management
Marketing

Q1Career path

Career Exploration

Job Search

Career Development

1:26

"worked a ton of hours and just you know was constantly traveling lived six months of the year in Ohio on a at JP Morgan and I was just sober now."

Q2Main responsibilities

Client Relations

Account Management

Revenue Generation

0:52

"Basically anytime there's an issue, they raise it with our team; if there's any new services or products, we upsell them."

Q3Day in the life

Problem-Solving

Communication

Project Management

1:04

"I usually have weeklies with my clients just to cover off on any new projects Integrations troubleshooting questions."

Q4Most important skills - role

Project Management

Communication

Problem-Solving

0:56

"multitasks be able to translate a lot of the technical terms into business terms because not that I'm a PM but a lot of times I work with my Solutions engineer work with product engineering to like work through a lot of the technology technological problems that my clients are having"

Q5Favorite parts - role

Remote Work

Teamwork

Work-Life Balance

0:56

"I have a great work-life balance."

Q6Biggest challenge - role

Problem-Solving

Communication

Project Management

1:01

"I think the biggest challenge in every job is working with different personalities."

Q7Favorite parts - industry

Media and Entertainment

Client Management

Technology

1:34

"I think being in this industry is always transforming; there's always a need."

Q9Wish known before - industry

Workplace Challenges

Industry Realities

Stress Management

0:44

"when things are going bad or not bad. But like when I'm having a rough day, they're always like Amy, you're not saving lives. You're just selling ads."

Q10Entry-level positions

Media Industry

Data Analysis

Entry-Level Positions

0:59

"having this strategy and data mindset if you want to get into the more Technical and analytical sides of this field."

Q11Significant lesson - career

Overcoming Challenges

Career Development

Career Exploration

0:51

"It's never too late to start something new. Don't be afraid to jump in and try something different!"

Q12College ideas for success

Career Development

Networking

Job Search

1:07

"Finding lifelong friends that set me up with a great support group was also important."

Q13How identity impacted career

Resilience

Communication

Overcoming Challenges

1:10

"I think they kind of gave me more respect in that aspect and from there. I was able to kind of grow in my role and get promoted."